HELP DESK

Every organisation has its particular requirements, which is why our IT help desk services are tailored to meet the specific needs of our various customers while remaining flexible and bespoke throughout all of our operations.

User Support

If you’re looking for a fully managed IT support service, you’ve come to the right place. Clamtech provides a fully managed onsite and remote IT support service that focuses directly on users and the issues created there.

We pride ourselves on being fast, effective and reactive to your staff’s requests in order to improve your productivity and structure as a whole. Our services include:

Support for MacOS, Windows, mobile devices, printers, scanners and peripherals
24/7 unlimited remote support
24/7 unlimited on-site support
How-to questions
Optimise desktop performance and ensure reliable performance of operating system and applications
Ensure access to user documents

Procurement

At Clamtech, it is our business to understand yours. We offer an efficient and cost-effective procurement service that includes ordering, delivering and setting-up of any new computers or devices to company specifications, software licence management, PC reporting that includes asset tracking and software licence surveys as well as managing technology steering and architecture amongst others.

End-Point Security

Essentially, end-point security management is a policy-based approach to network security that ensures that end-point devices comply with the specific established criteria before being granted access to your network and its resources. End-points may include computers, laptops, tablets, smart phones, as well as specialised equipment such as Point of Sale (POS) terminals and barcode readers amongst others. Clamtech offers:

Anti-virus and anti-malware software provided, managed, and audited
Updates and security patches administered
Automated offsite workstation backups with unlimited storage
Workstation monitoring and alerts
Strategy consulting on major IT decisions